[China Glass Network] In short, it is to see the customer's inquiry, and then reply to the customer.
When we see an inquiry, we must first study it carefully, analyze the customer's enquiry, and see what he wants to know. Extract what we want from it. Knowing ourselves and knowing each other can be a hundred wins. See what he is asking. Some customers' front inquiry is not asking the price, but asking some technical parameters, such as: how big is the magnetic coefficient, asking some questions that seem to have nothing to do with the product, in fact, he is understanding the performance of your product. , that is, quality. So we must work hard from the quality, try to do better. Or recommend to customers different grades of products, and inform the technical parameters of the product, and attach the corresponding quotation. The customer will know at a glance expert.
When you re-distribute, try to make a detailed answer to every question asked by the customer. Even if you don't know, you should give a explanation and tell the reason. Because the questions asked by customers are the questions they care about, don't ignore them. Details. Sometimes the details are the root of the success or failure. Every detail reflects your level. It is better to make a check when the game is over, so as to avoid simple spelling mistakes, because no foreigner would like to read some typos. Mail. This is a person's external performance, you can't even do such a simple problem. Can you rely on you? (I also pay attention to haha) and the negligence of the decimal point, the usage of the comma and the number must be Clearly. Don't use it indiscriminately. There will be disputes. I don't think I need to elaborate on this. Hehe.
The recovery should also consider the positioning of the price. This is really not to be mastered. If I want to make a reasonable price, I must first understand the market, that is, make a simple market research. This is very simple. Now the Internet is so convenient, we are very It’s easy to get results. Of course, we can also do a survey through trade fairs or on-the-spot understanding. There are many ways to get information, so I won’t be arrogant. Then I will give my product a positioning, which is low-end. , mid-range, or high-end. Make a suitable offer later. Everyone knows that the offer is too high, it will definitely scare away the customer, there will be no chance for the customer to ask again. But if the offer is too low, the customer will doubt our Authenticity. So we must grasp this size.
After the quotation, it should also be stated that we can provide samples to them if needed.
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